Terms of Service

Last updated: 29 September 2026

These Terms of Service ("Terms") form a binding agreement between you and Home Help Search SRL, a company registered in Romania under registration number CUI 45500693, with its registered office at Jud. Ilfov, Com. Chiajna, Sat Roșu, Str. Weiner Palada nr. 1, Romania ("StoryFuze", "we", "us"). They govern your access to and use of the StoryFuze web application and website at storyfuze.com (together, the "Service"). By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

1. Definitions

"Account" means the personal or organisational account you create to access the Service. "Content" means any file, footage, image, audio, text, caption, template or other material you upload to, generate within, or export from the Service. "Subscription" means a paid plan you select, whether billed monthly or annually. "Plan Limits" means the quotas attached to your plan, including monthly video and creative allowances, storage capacity, API call allowance and number of collaborator seats. "Connected Channel" means a third-party platform account you authorise StoryFuze to publish to on your behalf.

2. Your account

You must be at least 16 years old, or the minimum age of digital consent in your country if that age is higher, to create an Account. You agree to provide accurate registration details and to keep them current. You are responsible for everything that happens under your Account and for keeping your credentials confidential; notify us at [email protected] without undue delay if you suspect unauthorised access. If you create an Account on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms, and "you" refers to both you and that organisation. We may refuse, suspend or close an Account where registration details are false, where an Account is used to circumvent Plan Limits, or where required by law.

3. Subscriptions, billing and refunds

The Service offers a Free plan and paid plans (currently Basic, Pro and Business). Prices, quotas and included features are shown on the pricing section of our website and inside your account, and are stated in euro (EUR) exclusive of any applicable taxes unless indicated otherwise. Paid Subscriptions are billed in advance, on the day you subscribe and on the corresponding day of each subsequent billing period, through our payment processor. Annual plans are billed once for the full period.

Subscriptions renew automatically for successive periods of the same length until cancelled. You may cancel at any time from Settings → Subscription; cancellation takes effect at the end of the period you have already paid for, and you retain access until then. Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current period; downgrades take effect at the start of the next period. Except where required by law, payments already made are non-refundable, including for partial periods and for unused quota. If a payment fails, we may retry it and may suspend paid features until the balance is settled. We may change prices or plan contents with at least 30 days' notice sent to the email address on your Account; the change applies from your next renewal, and you may cancel before it takes effect.

Quotas reset at the start of each billing period and do not carry over. Where add-ons are purchased, they top up the relevant quota for the current period only, unless stated otherwise at the point of purchase.

4. Intellectual property and your Content

The Service, including its software, interface, design, brand, and all associated intellectual property rights, belongs to Home Help Search SRL or its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with your plan; no other rights are granted, expressly or by implication.

You retain all rights in your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, reformat, transmit and display your Content strictly to the extent necessary to operate the Service for you — for example, to render a preview, generate captions, produce an export, or deliver a post to a Connected Channel. This licence ends when you delete the Content or close your Account, except for copies retained in routine backups for the limited period described in the Privacy Policy, and except where we are required by law to retain them.

You are responsible for your Content. You confirm that you own it or hold all rights, licences and permissions required to use it in the Service, including rights in music, footage, fonts, trademarks and the likeness of any identifiable person appearing in it. Outputs you generate using the Service are yours to use, subject to the third-party rights in the material you supplied and to the terms of any Connected Channel you publish to.

5. Acceptable use

You agree not to use the Service to create, store, process or publish material that is unlawful, infringing, defamatory, deceptive, harassing, hateful, sexually exploitative of minors, or that promotes violence or self-harm. You further agree not to: attempt to gain unauthorised access to the Service, other accounts, or the systems that support them; probe, scan or test the vulnerability of the Service without our prior written permission; interfere with or disrupt the Service, including by exceeding documented rate limits or by automated scraping; reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law; resell, sublicense or provide the Service to third parties as a standalone offering; share Account credentials, or use one Account to serve more users than your plan's seat allowance; upload malware or any code intended to damage or gain unauthorised access to any system; or impersonate any person or misrepresent your affiliation with any person or organisation.

We may investigate suspected breaches and may remove Content or restrict functionality where we reasonably believe a breach has occurred or where we are legally required to act.

6. Termination

You may stop using the Service and delete your Account at any time from Settings. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, if your use exposes us or other users to legal or security risk, if payment remains unpaid after a reasonable cure period, or if we discontinue the Service. If we terminate without cause, we will refund the unused portion of any prepaid Subscription. On termination, your right to use the Service ends immediately; we will make your Content available for export for 30 days, after which it may be permanently deleted. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability and governing law — continue to apply.

7. Disclaimers and limitation of liability

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any automated output — including transcripts, captions, reframing or generated creatives — will be accurate or suitable for your purpose; you are responsible for reviewing outputs before publishing them. We are not responsible for the availability, policies or actions of Connected Channels, or for content removed or accounts restricted by them.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to the Service in any twelve-month period is limited to the greater of (a) the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, and (b) fifty euro (€50). Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or any statutory rights you have as a consumer.

8. Changes to these Terms

We may update these Terms to reflect changes to the Service, to our business, or to applicable law. We will post the updated version with a new "Last updated" date and, where the change is material, notify you by email or in-app at least 30 days before it takes effect. Continued use of the Service after the effective date means you accept the updated Terms; if you do not, you may cancel your Subscription and close your Account.

9. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Romania, without regard to its conflict-of-law rules. The courts of Romania have exclusive jurisdiction, except that, if you are a consumer resident in the European Union, you keep the protection of the mandatory rules of your country of residence and may bring proceedings there. We encourage you to contact us first at [email protected] so we can try to resolve the matter informally.

10. General

These Terms, together with the Privacy Policy and the Cookie Policy, are the entire agreement between us regarding the Service. If a provision is found unenforceable, the remainder stays in force. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

11. Contact

Home Help Search SRL, Jud. Ilfov, Com. Chiajna, Sat Roșu, Str. Weiner Palada nr. 1, Romania. Registration number CUI 45500693. E-mail: [email protected].